How to (Kindly! Gently!) Tell Users That Their IT Problems Are Their Own Fault

Posted on 2012-03-27

It’s not that you mind being called over when their monitors are unplugged. It’s that it’s happened multiple times — to the same users. Herein, I explain how to let users know they’re idiots without a) telling them they’re idiots and b) getting a reputation as a jerk.
Yes, it’s possible. Read the story. 

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